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 Paper based claims processing systems have the potential to create a workplace environment characterized by disheveled desks, overburdened workers and low employee morale. Among the most prevalent workplace issues:
- Claim handlers are forced into the difficult position of choosing between reduced productivity or working extra long hours and weekends to complete required workloads.
- Claim handlers are required to remember multiple rules, regulations and plan details, often leading to reduced accuracy in their jobs and poor performance reviews.
- By applying their time and knowledge to a number of simple claims and mundane tasks, claim handlers are often left with a feeling of low job satisfaction and limited value-added work.
- Without the ability to quickly and thoroughly answer inquiries, claim handlers are subjected to angry customers, leading to a greater sense of inadequacy, frustration and low morale.
Through the automation of simple claims and routine procedures, ePIP allows claim handlers to focus their energy on complex business issues, resulting in higher job satisfaction. With the
resources and organization capabilities required to resolve complex issues efficiently and effectively, claim handlers are provided the opportunity to
satisfy customer while achieving personal success.
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